General Terms and Conditions
PROSTOR-design, spol. s r.o.
Žernovická 257, 383 01 Prachatice
REGISTRATION NUMBER 62502891, VAT NUMBER CZ62502891
All prices in the e-shop include VAT. The order summary on the website does not include the price for shipping. We will add the price of shipping to the price of the goods according to the size and weight of the shipment, and the method of delivery (free of charge for personal pick-up at the address of the company). The final price will be indicated in your order confirmation. Furthermore, also according to individual agreement.
When ordering, the customer must provide a complete and valid address, a current email address and choose the method of shipping and payment. By confirming and sending the order, the customer undertakes to collect the selected goods and to pay the corresponding amount.
The ordered goods can be paid by bank transfer, cash on delivery or cash on collection at the company’s headquarters. If you choose to pay by bank transfer, the goods will be dispatched only after the required amount has been credited to our account (please remember to indicate the order number as a variable symbol to identify the payment). Payment upon delivery of the goods is by individual agreement. Payment must be made within 30 days of order origination, otherwise the order will be cancelled. Other payment method is by individual agreement.
In the standard course of order processing, communication between the seller and the buyer takes place via emails. The seller sends the following messages:
automatic confirmation of receipt of the order
in the case of payment by bank transfer – an e-mail with an advance invoice
after payment – e-mail about the dispatch of the goods
in the case of cash on delivery – e-mail about the dispatch of the goods
in case of personal collection – information about the order ready for collection
Dispatch of goods
In the vast majority of cases, goods are dispatched within 10 working days of receipt of the order. In case of payment by bank transfer, the dispatch period starts when the amount is credited to our account. The seller undertakes to dispatch the goods as soon as possible. The maximum delivery time is 7 days (usually 2-3 working days).
Form of shipment
The goods are sent to the customer in intact packaging that is adapted to the nature of the goods and prevents damage. Each shipment is accompanied by an invoice that acts as a claim and tax document.
Acceptance of the goods
The customer is obliged to check the integrity of the packaging. If he takes delivery of an obviously damaged shipment, he must claim from the carrier.
Return of goods
Pursuant to Act No. 367/2000 Coll., the customer has the right to withdraw from the purchase contract without giving any reason within 14 days of receipt of the goods, except for audio recordings and multimedia CD-ROMs where the packaging has been damaged. The goods must not show any signs of use, must not be damaged in any way and must be returned with all documents.
Goods may be returned in person or sent properly packaged by registered mail. Shipments sent COD will not be accepted. Please include the goods, the tax receipt, information on whether you are returning or claiming and the account number to which we should send the amount of the return.
Goods sent no later than the 14th day from the date of receipt to the seller’s address will be rechecked and then the amount will be paid to the bank account number specified by the customer in the return shipment.
Warranty and claims
The warranty for goods purchased in the online shop is governed by the applicable laws. The standard warranty period for customers with an ID number is 12 months, for all others according to the law is 24 months, the warranty covers all defects limiting the possibility of proper use of the goods. However, the warranty does not cover wear and tear from normal use.
Complaints shall be notified in one of the following ways:
by email to: firstname.lastname@example.org
by registered letter to PROSTOR-design.cz, Žernovická 257, 38301 Prachatice
Personal data protection
We consider all your personal data confidential and we undertake not to disclose it to any third party in accordance with Act 101/2000 Coll., on the protection of personal data.
We will be happy to answer your questions by email or phone.